Privacy Policy

How we handle personal and platform data for the Dashboard.

E-Plus Agency – Privacy Policy for MCN Dashboard

This Privacy Policy explains how E-Plus Agency ("we", "us") collects and uses personal data in the E-Plus MCN Dashboard ("Dashboard").

1. Data We Collect

  • Basic account data (name, email, role) for staff and team members.
  • Creator information (username, contact details, performance metrics, campaign participation).
  • Data from connected platforms such as TikTok, including profile information, statistics, and identifiers (for example, open_id and access tokens that TikTok provides via their API).
  • Logs related to activity inside the Dashboard (logins, edits, feedback).

2. How We Use the Data

We use this data to:

  • Manage creators, campaigns, and settlements.
  • Analyze performance and improve strategy.
  • Secure the Dashboard and audit changes.
  • Comply with legal or platform policy requirements.

3. TikTok Login & Tokens

When you connect a TikTok account, TikTok sends us authorization data such as open_id, access token, and refresh token. We use these only to:

  • Read permitted analytics and account information.
  • Link the TikTok account to the corresponding creator in our system.

We do not sell or share these tokens with third parties.

4. Data Sharing

We may share necessary data with:

  • Internal staff and team leaders who manage creators and campaigns.
  • Service providers (hosting, analytics, storage) who process data on our behalf under confidentiality obligations.

We do not sell personal data to third-party advertisers.

5. Data Retention

We keep data for as long as needed to operate the Dashboard, maintain records of collaboration with creators, and comply with legal obligations. We may remove or anonymize data when it is no longer required.

6. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal data. To exercise these rights, contact us using the details below.

7. Security

We use reasonable technical and organizational measures to protect data, but no system is 100% secure. Users must also keep their accounts secure and avoid sharing passwords or tokens.

8. Contact

For questions about this Privacy Policy, contact: E-Plus Agency – support@eplusagency.com

This Policy may be updated from time to time. The latest version will always be available on this page.